![]() ![]() When changing Miro plans or switching your subscription type from monthly to yearly, the billing system automatically updates your invoice. The prorated credit for 3 licenses added at once Changes to a Miro plan If multiple licenses were removed or added at once, the billing system calculates them together.įor example, on Ma, 3 licenses were removed at the same time and the prorated credit was added to the invoice for all three seats. The prorated credit for the 10 licenses that were removed Adding or removing multiple licenses at once The credit was calculated starting from March 24 till the end of the billing period. In the example below, on Mathe team size was reduced from 22 to 12 licenses. If you remove seats (licenses), you’ll receive credit for any unused time. The prorated charge for the additional 14th license In the example below, the team size increased on Mafrom 13 to 14 licenses and an additional prorated charge was added from March 23 till the end of the billing period. ✏️ On Starter plan newly invited members first start a 7-day trial, after which they become a paid seat (license). When you invite members above your current team size, you’ll be charged the prorated amount for each additional seat (license) until the end of the billing period. If you see unexplained charges, you may have accidentally added seats. The billing system calculates the cost of the remaining time for the new team size and any credit for unused time from the previous team size. Whenever you change your team size you’ll see 2 lines in your invoice - remaining time and unused time. When you add or remove seats, you change your team size. How prorated charges appear on your invoice ![]() on annual subscriptions, the prorated amount is added to a true-up invoice which is issued monthly (for automated payments) or quarterly (for self-serve invoicing).on monthly subscriptions, the prorated amount is added to your monthly renewal invoice.The invoice is called renewal and can be found in your billing settings. from Starter to Business), we issue a new invoice with the prorated amount. You can view examples of how prorated billing is calculated in How Miro billing works. When you add seats (licenses) or change your plan, you'll receive an invoice for the prorated amount. Understanding the charges on your receipt or invoice How prorated billing works Learn how to find and download an invoice. You can also find your Stripe invoices under your Miro billing settings. Your receipt and invoice are generated by Stripe and are delivered via a unique email address: Miro billing settings Where to find your billing documents Billing emails Miro billing documentation contains the details of the purchase, your company details, the receipt or invoice number, and the payment method used. Available for: Consultant, Starter, Business Set up by: Admins, Billing Admins Miro Billingīilling documentation is generated either by our billing provider Stripe or can be found directly in your Miro settings under Billing. ![]()
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